Terms & Conditions
Last updated: June 19, 2024
Please read these Terms and Conditions carefully before using our website, mobile application, and services. By accessing our digital platforms, you agree to be bound by these terms.
Introduction
These terms and conditions apply to both the Jabal Sina Medical Centre website (www.jabalsinamedicalcentre.com) and the Jabal Sina mobile application created by Provision Technologies Ltd for Jabal Sina Medical Centre. The mobile app is provided as a free service with in-app purchases for additional medical services.
By accessing and using our website and/or mobile application, you accept and agree to be bound by the terms and provisions of this agreement. These Terms are governed by the laws of the United Arab Emirates. If you do not agree to abide by these terms, please do not use our services.
Medical Disclaimer
Important: The information provided on our website and mobile application is for general informational purposes only and should not be considered as medical advice.
- • Always seek the advice of your physician or qualified healthcare provider
- • Never disregard professional medical advice because of something you read on our platforms
- • In case of medical emergency, call emergency services immediately
- • Our digital platforms do not establish a doctor-patient relationship
Intellectual Property Rights
All content on our website and mobile application, including text, graphics, logos, images, and software, is the property of Jabal Sina Medical Centre or its content suppliers and is protected by international copyright laws. Upon downloading or utilising our services, you are granted a limited, non-exclusive, non-transferable license to use them.
Strictly Prohibited
- • Unauthorised copying or modification of our platforms or content
- • Extracting source code from the mobile application
- • Translating the application into other languages
- • Creating derivative versions
- • Reproducing, duplicating, or exploiting any portion without written permission
Any breach of intellectual property rights will result in appropriate legal action.
Use of Our Services
Permitted Uses
- • Viewing information about our services
- • Scheduling and managing appointments
- • Accessing medical records and prescriptions
- • Submitting job applications
- • Contacting us for inquiries
- • Managing family member profiles
Prohibited Uses
- • Uploading malicious content
- • Attempting to breach security
- • Exploiting vulnerabilities
- • Jailbreaking or rooting devices
- • Sharing login credentials
- • Using services for commercial purposes
Data Management and Privacy
Our mobile application stores and processes personal data in compliance with GDPR and HIPAA laws. Your privacy is important to us. Please review our Privacy Policy for detailed information.
Data We Access
- • Medical appointments and history
- • Prescriptions and medical reports
- • Vital signs and health metrics
- • Family member medical information
- • Contact and identification details
Security Measures
- • Data encryption and secure transmission
- • HIPAA compliant backend services
- • 72-hour breach notification
- • Continuous security monitoring
- • Regular security updates
User Responsibilities and Device Security
Your Responsibilities
- • Maintain the confidentiality of your login credentials
- • Keep your device charged and secure
- • Avoid using unsecured networks (public Wi-Fi) when possible
- • Report any unauthorised access immediately
- • Provide accurate health information
- • Manage family profiles responsibly
Security Warnings
Strongly advised against jailbreaking or rooting your device:
- • Exposes device to malware and viruses
- • Compromises security features
- • May result in app malfunction
- • Could lead to account suspension or legal action
Internet Connectivity and Data Usage
Our mobile app requires an internet connection (Wi-Fi or mobile data) to function properly. We are committed to maintaining server uptime for reliable service.
Your Responsibility
- • Data usage charges from your provider
- • Roaming fees when outside your region
- • Device battery management
- • Network connectivity issues
Our Commitment
- • Maintain reliable server uptime
- • Provide regular updates
- • Technical support assistance
- • Advance notice of service changes
Third Party Services
Our services utilize third-party providers that have their own Terms and Conditions. We are not liable for issues resulting from third-party services.
Technology Partners
- • Google Play Services & Apple App Store
- • Oracle database services
- • Appwrite (HIPAA compliant backend)
- • Analytics and monitoring tools
Healthcare Partners
- • Laboratory services
- • Specialist consultants
- • Pharmacy networks
- • Insurance providers
Data sharing with healthcare partners is conducted only with your explicit consent and strictly for delivering requested services, with robust security measures in place.
Family Management and Data Access
Family Account Features
If you manage family member profiles (children or dependents), you have access to their medical information through your primary account and are responsible for managing these profiles appropriately.
- • Health data used to enhance healthcare delivery and tailor treatment plans
- • Communication with healthcare professionals on behalf of family members
- • Internal research and development to improve services (anonymised data)
Removing Family Members
- • Contact us at info@jabalsina.ae to remove users from family accounts
- • Shared health data visibility may change upon removal
- • Dependent accounts will be reviewed for service continuity
- • Data retention follows our privacy policy and legal obligations
Service Modifications and Updates
Our Rights
- • Modify or update services at any time
- • Charge for services as needed
- • Terminate access for terms violations
- • 30-day advance notice for major changes (when feasible)
Your Rights
- • Terminate service use at any time
- • Uninstall mobile app if disagreeing with updates
- • Request data deletion (where legally permissible)
- • Access version history of terms changes
Limitations of Liability
Jabal Sina Medical Centre shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:
- • Use or inability to use our website or mobile application
- • Device battery depletion or connectivity issues
- • Third-party service failures or inaccuracies
- • Force majeure events or circumstances beyond our control
- • Unauthorised access due to credential misuse
Liability Cap: Our liability, if applicable, is capped at the amount paid for services, if any.
Regulatory Compliance
Jabal Sina Medical Centre operates under the regulations and guidelines set forth by:
- • Ministry of Health and Prevention (MOHAP), UAE
- • Department of Health - Ajman
- • Other relevant healthcare regulatory bodies
- • GDPR and HIPAA compliance standards
MOH License No: 7687
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Ajman, UAE.
Changes to Terms
We may periodically update these Terms and Conditions. Changes will be effective immediately upon posting. Your continued use after updates constitutes acceptance of the revised terms. We maintain a version history for transparency, and terms are reviewed annually or as required by law.
Mobile App Effective Date: May 27, 2024
Website Terms Updated: June 19, 2024
Contact Information
Jabal Sina Medical Centre
Ground Floor, Escape Tower
Sheikh Rashid Bin Humeed Street, Ajman, UAE
Phone: +971 6 740 2255
Email: info@jabalsina.ae
We aim to respond to inquiries within 5 business days.