Privacy Policy
Last updated: May 27, 2024
Jabal Sina Medical Centre is committed to protecting the privacy of our patients, website visitors, mobile app users, and all service users. This Privacy Policy outlines how we collect, use, and protect your personal information across our website and mobile application.
Introduction
This privacy policy applies to both the Jabal Sina website (www.jabalsinamedicalcentre.com) and the Jabal Sina mobile application (hereby referred to as "Application"). Jabal Sina Medical Centre (hereinafter referred to as "Jabal Sina", "us", "we" or "our") is committed to protecting the privacy of our patients, website visitors, and mobile app users. By using our website and/or mobile application, you agree to the terms of this Privacy Policy.
You can visit our website without disclosing any personally identifiable information about yourself. However, our mobile application may require certain information to provide personalised healthcare services.
Definitions
Information We Collect
Website Information
- • Contact Information: Name, address, phone number, email address
- • Professional Information: Resume, cover letter, employment history
- • Technical Information: IP address, browser type, operating system
- • Usage Data: Page views, website navigation paths
Mobile App Information
- • Personal Details: Name, email, userID, age, gender, nationality
- • Medical Information: Appointments, prescriptions, medical reports, vitals
- • Device Information: IP address, operating system, app usage data
- • Family Member Data: Information for managed family profiles
Note: The mobile application does not gather precise location information from your device. All medical data collected through the app is used to provide personalised healthcare services and manage your medical records.
How We Use Your Information
We collect and use personal information for various purposes including:
- Providing and managing healthcare services through our mobile app
- Processing and managing job applications through our career portal
- Communicating important information, notices, and marketing promotions
- Managing medical appointments, prescriptions, and health records
- Research purposes and improving our services
- Ensuring continuity of care through sharing with healthcare providers
Information Sharing & Third-Party Access
We may share your information with trusted third parties in the following circumstances:
- • Healthcare providers and specialists for medical consultation and continuity of care
- • Internal recruiting team for job application assessment
- • Trusted service providers who work on our behalf under confidentiality agreements
- • Laboratory services, electronic health records, or telemedicine platforms for medical purposes
Third-Party Services Used in Our Mobile App:
- • Google Play Services & Apple App Store
- • Google Analytics for Firebase & Firebase Crashlytics
- • Appwrite (HIPAA compliant backend service)
These services have their own privacy policies governing data handling.
Family Access Rights
If you manage profiles of family members (such as children or parents) through your account, you are responsible for managing these profiles responsibly and in accordance with their privacy preferences. You can adjust these settings by contacting us at info@jabalsina.ae.
Children's Privacy
Our mobile application is designed for adult users who are parents or legal guardians. We do not knowingly collect personal information directly from children under 13 years of age.
If you, as a parent or guardian, enter or manage information regarding your children, it is your responsibility to ensure their privacy and data security. If you discover that a child has independently provided personal information, please contact us immediately at info@jabalsina.ae.
Data Retention Policy
We retain personal data according to the following schedule:
- • Patient Data: Retained for as long as you are a patient and for 5 years after
- • Website Data: Retained as necessary for business purposes
- • Job Application Data: Retained during the application process and as legally required
You have the right to request deletion, modification, or correction of your personal data. Contact us at info@jabalsina.ae for such requests.
Website Analytics
We keep track of visits to our website via an automatic monitoring program that tells us:
Number of visits to the site
Time of day and date of visits
Areas visited on the website
This information helps us evaluate the effectiveness of our website and understand which information is most useful to our visitors.
Data Security
While we take extensive care to provide secure transmission of information, no data transmission over the Internet can be guaranteed to be 100% secure.
Security Measures:
- • Physical, electronic, and procedural safeguards
- • HIPAA compliant backend service (Appwrite)
- • Encryption on mobile device cache
- • Continuous monitoring of security measures
Report security concerns to: info@jabalsina.ae
Opt-Out Rights
You can stop all collection of information by the mobile application by uninstalling it using standard uninstall processes available on your device or app store. For website data collection, you can adjust your browser settings or contact us directly.
Purpose of Our Digital Services
Our website and mobile application are designed to provide useful information about our organization, facilities, services, employment opportunities, and comprehensive healthcare management tools for our patients and their families.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and/or mobile application after such changes signifies your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@jabalsina.ae
Phone: +971 6 740 2255
Address: Ground Floor, Escape Tower, Sheikh Rashid Bin Humeed St, Ajman, UAE